Frequently Asked Questions
Everything you need to know to make your house a home.
What is the typical shipping timeframe for furniture items?
Standard shipping for furniture and large home decor items typically takes 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer white-glove delivery and assembly?
Yes, for select large furniture pieces, we offer a white-glove delivery service which includes room-of-choice placement, assembly, and removal of all packaging materials for an additional fee.
What is Muravai's return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are the materials used in your products sustainably sourced?
At Muravai, we prioritize sustainability. Many of our wood collections are FSC-certified, and we partner with artisans who utilize eco-friendly manufacturing processes whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through services like Affirm or Klarna to help you budget for larger purchases.
How can I track my order status?
Once your order is placed, you can track its progress through the 'Order History' section of your account or by using the link provided in your shipping confirmation email.